This course is designed to provide students with an understanding and knowledge of Total Quality Management and the improvement tools necessary to implement a TQM system and culture. The course can be tailored for a specific organisation and can be from a one day overview session to a full 3 day in depth course.
The course is aimed at quality management personnel who need exposure to the practices involved in developing a TQM system within their workplace.
Learning objectives describe what students will know and be able to do by the end of the course. On completion, successful students will be able to:
In order for students to achieve the overall learning objectives, they will need to acquire and develop specific knowledge. This is specified below as ‘enabling objectives’ and can be considered as steps to the achievement of the learning objectives stated above. Students will be able to: