Total Quality Management (TQM) Course

Learning objectives describe what students will know and be able to do by the end of the course. On completion, successful students will be able to:

• Have a better understanding of the requirements of establishing a TQM system and culture;
• Know and understand Deming’s 14 principles for Management;
• Use improvement techniques such as Flow Charts, SPC, Pareto Analysis, 5S, Designed Experiments.

In order for students to achieve the overall learning objectives, they will need to acquire and develop specific knowledge. This is specified below as ‘enabling objectives’ and can be considered as steps to the achievement of the learning objectives stated above. Students will be able to:

• Use data to improve systems and processes by fact based decision making;
• Use Flow Charts as a means of eliminating waste streams;
• Analyse data in a structured way such as Pareto Analysis, Histograms;
• Understand and use basic Statistical Process Control Charts;
• Understand the basic principles to implement a 5S programme;
• Understand the principles in Designed Experiments (ANNOVA) – for the 3 day class only.